Frontpoint Home Security Review
The most streamlined home security and automation systems available
What We Like
- Integrations with Alexa and Google Assistant: Using our voices alone, we controlled the Frontpoint security system and other connected devices.
- DIY installation: It only took us about an hour to set up Frontpoint.
- Great customer support: In our opinion, Frontpoint has some of the best customer support of any security company in the United States.
What We Don't Like
- No self-monitoring option: All Frontpoint systems come with 24/7 professional monitoring.
- Expensive monthly fees: Users will have to pay $49.99 for professional monitoring and cellular backup.
Bottom LineIt's no wonder that Frontpoint is one of the more popular security systems on the market today. Their systems offer easy DIY installation combined with great customer support, a rarity when it comes to home security.
Frontpoint is only a decade-old company, but they’ve quickly become one of the most trusted names in home security. In fact, they were the first security company to include smart security in all of their systems. They were also the first to introduce a self-guided setup process through the app, which virtually every other smart security brand has copied.
You might not be aware, but over 70% of burglaries are residential, according to FBI statistics,1 which is why it’s important to protect what’s yours. Let’s find out if Frontpoint is a worthwhile security system for your home!
Frontpoint Review: Video Edition
To see Frontpoint with your own eyes, watch our video review below.
What’s Included with Frontpoint?
We bought a customized system from Frontpoint that included a hub, radio, door/window sensor, motion sensor, glass break sensor, keypad, keychain remote, video doorbell, smart lock, and indoor camera (while Frontpoint has an outdoor camera, we didn’t test it out). Here’s how it all worked in our testing!
The hub and keypad are the essential components of our Frontpoint security system. While the hub is the “brains” of the system, connecting all of our components to the Frontpoint app and monitoring team, the keypad is where we armed and disarmed our system using our passcode.
A major concern we had upfront was, “What if someone smashes our hub? Would the whole system be as useless as a battery that’s run out of charge?”
Fortunately, the answer was no. Even if an intruder smashes both devices, they will continue connecting the system to cellular, Wi-Fi, and battery backup. With so many layers of backup, we felt confident that our system would stay on no matter what, which proved true when our Wi-Fi failed (a common occurrence, unfortunately).
Not to get too far into the installation, but we really appreciated the fact that the hub and the keypad came preprogrammed with the rest of the system. This made installation a lot easier, but we’ll touch on that later.
Pro Tip: Place the keypad within 100 feet of the hub.
Door/ Window Sensor
We placed these two-part sensors on the frames of doors and windows and on the doors and windows themselves to see when they had been opened or closed. Installing and using these wireless contact sensors was a breeze.
The motion sensor we got from Frontpoint covered a 30-by-35-foot range, which was more than wide enough for our living room; however, its field of view was a bit narrow at only 80 degrees, so we decided to place it in a corner for maximum effect. While our home is pet-free, many pet owners will be thrilled to hear that this motion sensor won’t detect pets under 40 pounds, preventing many unnecessary (and annoying) notifications.
The motion sensor is also wireless and has an impressive battery life of two to four years. This was great for us, as we could just set it and forget it!
Glass Break Sensor
Not every intruder will be so polite as to open a door or window; rather, some will just smash through your glass, and for those instances, there’s the glass break sensor. With a 20-foot radius and a five-year battery life, the glass break sensor made us confident that if someone broke a window in our home, we’d know about it ASAP.
We’ll admit it: Sometimes we’re lazy and the keypad is just too far for us to get to, especially when we’re cuddled up in bed watching a movie. For those instances, we used the keychain remote, which let us arm and disarm the system without even entering the passcode. It also included a panic button that would have triggered our alarm if we ever had to press it. Like the sensors, the keychain remote is wireless with an insanely long battery life (five to eight years).
FYI: Get a keychain remote for every member of your household and any hired help!
SkyBell Slim Line Video Doorbell
While Frontpoint doesn’t make their own video doorbell, we did review the SkyBell Slim Line Video Doorbell which works with their system. We were really happy that the Slim Line is totally wireless, a rarity for a video doorbell, with a super-long battery life (three to five years). Plus, it has a temperature range of minus 40 to 140 degrees Fahrenheit, which was more than enough for our testing in Brooklyn, New York.
Unfortunately, the Slim Line didn’t impress us as much as we would’ve liked. While it has the two-way audio standard of any video doorbell, its video quality was not the clearest at only 720p HD. Normally, we prefer 1080p HD, which produces a much better picture. However, we were happy that the field of view was as wide as mathematically possible at 180 degrees.
Another negative of the Slim Line was the night vision. Our night vision was in color due to the camera’s bright white light. While this produced a pretty nice picture, we prefer cameras with infrared night vision, as it’s much less conspicuous.
Storage required us to create a subscription on Alarm.com, which was a bit annoying; we’d much rather do everything within the Frontpoint app (again, we’re lazy!). Still, we got 1,000 motion-activated clips per month.
Now, since the Slim Line lacks person detection of any kind, a lot of these clips (and, by extension, alerts) were unnecessary for keeping our home secure. For example, we had a bunch of clips from a windup car whizzing by, which wasn’t exactly essential footage. Plus, the Slim Line lacks a slot for a micro-SD card, so we had to manually back up our cloud storage onto a local hard drive. An additional 5,000 clips cost $5 a month, which we passed on.
All in all, we’re less than happy with the Slim Line Video Doorbell, but now that it’s included free in every security package, we still might recommend it over no video doorbell at all.
Yale Z-Wave Smart Lock
Another third-party item we bought with Frontpoint was a Z-Wave smart lock from Yale, a leading lock manufacturer. It was really convenient to be able to lock and unlock our doors remotely, whether that was as we got home from work or at night to make sure that everything was safe and secure.
On top of that, we gave entry codes to people so that they could access our home when it was empty, which is much safer than leaving a key under our welcome mat like we used to.
Finally, we got Frontpoint’s indoor camera, which fortunately had that clear, 1080p HD display we missed in the video doorbell, plus infrared night vision and two-way audio. The camera’s video quality was similar to video we’ve seen in Ring’s suite of cameras, all of which record in 1080p HD.
This made our camera way more hidden; most people who went into our house didn’t even notice it! Unfortunately, the camera doesn’t zoom in at all, and with a 113-degree field of view, it didn’t cover quite as much ground as we’d hoped.
Again, the camera had only motion detection, so we got a ton of false alarms, and the storage was the same free 1,000 clips. While we appreciated the camera’s video quality, audio, and night vision, it still fell a bit short of expectations when it came to AI.
Was Frontpoint Easy to Install?
Frontpoint has DIY installation, which we prefer because that means it’s free! But what set Frontpoint apart from other security systems we installed was the use of their support staff over the phone. We definitely took advantage, using the support reps to ensure we were installing and testing the system correctly.
Overall, the setup was very simple, not requiring drilling or nails, and once the system was up, it worked without a hiccup. It was also easy to integrate it with voice assistants, allowing for remote control. You don’t need to be a security expert like us to install Frontpoint; it’s designed to be as painless as possible, with wireless, peel-and-stick sensors and preprogrammed devices. That’s why Frontpoint is one of the best DIY home security systems.
How Frontpoint Fit Into Our Smart Home
Being as into our smart home as we are, we were very pleased to see that Frontpiont worked really well with Alexa2 and Google Assistant.3 Here’s how we commanded Frontpoint with each voice assistant.
Using Alexa, we were able to arm and disarm our security system, check its status, and control connected devices like smart locks, smart thermostats, and smart lighting. We didn’t have quite as many automation options with Frontpoint as we did when we reviewed Vivint’s security system, as Vivint is a more robust system that can pair with a greater number of third-party devices like smart locks and smart speakers. But we were pleased that we could still use Alexa to record video with our Frontpoint indoor camera.
Integrating Frontpoint with our Google ecosystem was a tad more arduous. After failing to find the Frontpoint action on Google, we finally figured out that we had to download the Alarm.com action instead, then log in with our Frontpoint credentials. From there, we could ask Google to tell Alarm.com to arm our system, check its status, and control smart lights, locks, and thermostats.
Was Frontpoint Easy to Use?
Once we got it up and running, our Frontpoint system worked well. We were alerted of any motion straight to our phones, and the monitoring team always responded quickly as well. While most of the components are made of plastic, they’re still hardy and durable. However, since Frontpoint is mostly wireless, most of its components come with adhesives that actually ripped the paint off some of our walls, particularly the keypad.
We think Frontpoint is the best security system for renters, but keep in mind that your Frontpoint equipment could damage your walls. If that’s a dealbreaker, check out our best apartment security systems for six other DIY options.
Frontpoint’s Security Packages and Monthly Monitoring Plans
While building your own package is always an option, Frontpoint offers three ready-made security packages: The Safehouse, The Bunker, and The Fortress. All three include Frontpoint’s most popular equipment, with $0 due upfront. Take advantage of the 25-percent-off promo, and you’ll pay $15.34 per month for 36 months. If you want to avoid a monthly charge on your account, you can pay 100 percent of the equipment cost when you sign up.
All packages come with a yard sign, a door decal, three window decals, and, for a limited time, a free doorbell camera.
Monitoring and Fees Breakdown for Frontpoint
|Packages||The Safehouse||The Bunker||The Fortress|
|Total price (with promo)||$129||$475.44||$598.40|
|Monthly price (with promo over 36 months)||n/a||$15.34 per month||$19.31 per month|
|Door and window sensors||2||3||6|
|Smoke and heat sensor||0||1||1|
Away with the Interactive Plan! Frontpoint has simplified monitoring services to one plan. Ultimate Monitoring costs $49.99 per month (30 days), and all new customers will now have access to the mobile app and video monitoring at no extra cost. Paying almost $50 a month for monitoring isn’t off-the-charts expensive, but for lower-cost monitoring, another option is Cove. Our full Cove pricing breakdown explored this brand’s pros and cons in deeper detail, but in general, users can pay as low as $25 per month for Cove professional monitoring. That’s much lower than Frontpoint monitoring, as you can see in the chart below:
|Price||$49.99 per month|
|24/7 professional monitoring||Yes|
|100% wireless and cellular||Yes|
|Automated system check||Yes|
|Expandable and portable||Yes|
|Unique user codes||Yes|
|Crash and smash protection||Yes|
|Mobile alert and notifications via email and text||Yes|
|Remote access and control||Yes|
|Live video streaming||Yes|
|Video and image history||Yes|
|Night vision enabled||Yes|
|Smart lock control||Yes|
Frontpoint’s Customer Support
When we needed help with our Frontpoint system, we could check out their online help center,4 call support, email support, or fill out an online form. In researching, installing, and testing the Frontpoint security system, our team of experts contacted Frontpoint twice over email and didn’t receive a response either time, which was disappointing, obviously.
However, we found that phone support was excellent, with knowledgeable representatives happy to answer our questions. This really came in handy during installation! Despite the poor email support, Frontpoint has some of the best phone support we’ve seen from a security company.
The Frontpoint App
When we weren’t home, it was easy to use the Frontpoint app to arm and disarm our system, livestream footage, speak through two-way audio, control connected devices, and receive notifications. Watch our video review to see us using the app, which, overall, we’d say was pretty well designed and bug-free.
Is Frontpoint Worth It?
All in all, we’d definitely recommend Frontpoint as a home security system, particularly if you’re an established homeowner. With 24/7 monitoring required, Frontpoint gives all of its customers the most security, although this also requires high monthly fees. Still, with easy DIY installation, great customer support over the phone, and integrations with Alexa and Google Assistant, it’s no surprise that Frontpoint works well for so many customers, ourselves included. Here’s a breakdown of the needs we think Frontpoint serves well:
Get Frontpoint if you want:
- 24/7 professional monitoring and cellular backup: Frontpoint gives all of its customers the most protection for a monthly fee.
- Google and Amazon integrations: Command your Frontpoint security system and its connected devices using your voice alone.
- DIY installation: Setting up Frontpoint doesn’t require any drilling or nails, so anyone could do it.
Don’t Get Frontpoint if you want:
- Self-monitoring only: All Frontpoint systems come with 24/7 professional monitoring, which may be a privacy concern for some.
- Affordability: With a monthly fees of $44.99, Frontpoint certainly isn’t the most affordable security system around.
How much does Frontpoint cost per month?
Frontpoint costs $49.99 a month on the Ultimate Plan. This plan gives users 24/7 professional monitoring, cellular backup, notifications, remote control, live streaming, cloud storage, night vision, control of lights and locks, and more.
Is Frontpoint a good security system?
Frontpoint is a good security system. Although it’s not the most affordable option around, Frontpoint provides home security you can trust, with 24/7 professional monitoring and cellular backup to boot. However, users who want to self-monitor their security system and avoid monthly fees should look elsewhere.
Which is better, SimpliSafe vs. Frontpoint?
In testing out SimpliSafe and Frontpoint, we recommend SimpliSafe over Frontpoint because of its more affordable professional monitoring options at $10, $15, or $25 per month, as opposed to Frontpoint’s $49.99; it also offers the option to self-monitor, plus it’s a simpler installation. However, Frontpoint does have better customer support and a higher-rated app.
FBI. (2015). Crime in the US: Burglary.
Amazon. (2020). Frontpoint Alexa Skill.
Google Assistant. (2020). Alarm.com – Google Assistant.
Frontpoint. (2020). Frontpoint Support.